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2019 Services


What We Do

We help companies  understand their customers’ journeys, identify key areas of opportunity, and build capabilities to bring customer-centric innovation practices in house.


We develop real connections with your customers through research, so you can discover their deeper needs and desires. With these rich insights,  we assist you with reshaping  your service experience.

We’ve led countless projects  from patient experience, to employee experience, to student experience, and of course customer and brand experience.

We love working with teams! Not only do we create some of the most engaging workshops in the service design field, we also write, publish, preach, and profess them as well.



1


Customer Research

We apply qualitative methods, such as interviews and observations, to develop a deep understanding of not only what your customers need and desire, but why they feel the way they do. We use this data to gain understanding of potential problems and opportunities from your customer’s perspective.

  • CUSTOMER INTERVIEWS
  • PERSONA DEVELOPMENT
  • COMPETITOR ANALYSIS
  • COMPANY CULTURE

2


Experience Design

In our careers so far, we’ve successfully led over hundreds of projects leveraging people-centered design in a wide-range of contexts from patient experience, to employee experience, to student experience, and of course customer and brand experience.

  • SOLUTION STRATEGY
  • STRATEGIC PLANNING
  • EXPERIENCE MAPPING
  • STAKEHOLDER SESSIONS


3


​Team Training

We're constantly shaping curriculum for future designers—and have been able to execute those learnings with students from high-school to Sr. level executives. Nearly everyone in Indy practicing Design Thinking and Service Design has been taught and tutored by Collabo co-founders.

  • DESIGN THINKING
  • JOURNEY MAPPING
  • FACILITATION
  • STAKEHOLDER SESSIONS


ready to get started?


we're honored to have partnered with many great people at: 

where we write

Looking to improve collaboration and creativity in your life and business? If that's you, join the Collabo Insiders list so you'll be in the loop with our freshest content every week.

Collabo Creative

1510 North Meridian St.

Indianapolis, IN 46202


hello@collabocreative.com

(317) 721-9055

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