what we do

Collabo partners with service-conscious companies who desire to create exemplary customer experiences and grow loyalty from the outside in. We help companies  understand their customers’ journeys, identify key areas of opportunity, and build capabilities to bring customer-centric innovation practices in house. If you are charged with making a shift happen in your organization then we might be for you!





our awesome services

Customer Research

We develop real connections with your customers, so you can discover their deeper needs and desires. With these rich insights,  we assist you with reshaping  your service experience.

CUSTOMER INTERVIEWS

PERSONA DEVELOPMENT

COMPETITOR ANALYSIS

COMPANY CULTURE

Experience Design

We’ve led countless projects  from patient experience, to employee experience, to student experience, and of course customer and brand experience.

SOLUTION STRATEGY

STRATEGIC PLANNING

EXPERIENCE MAPPING

STAKEHOLDER SESSIONS

Team Training

We love working with teams! Not only do we create some of the most engaging methods in the service design field, we also write, publish, preach, and profess them as well.

design thinking

journey mapping

facilitation

stakeholder sessions


here's what we can do for you

 services we provide to our awesome clients

1


Customer Research

We apply qualitative methods, such as interviews and observations, to develop a deep understanding of not only what your customers need and desire, but why they feel the way they do. We use this data to gain understanding of potential problems and opportunities from your customer’s perspective.

CUSTOMER INTERVIEWS

PERSONA DEVELOPMENT

COMPETITOR ANALYSIS

COMPANY CULTURE

2


Experience Design

In our careers so far, we’ve successfully led over hundreds of projects leveraging people-centered design in a wide-range of contexts from patient experience, to employee experience, to student experience, and of course customer and brand experience.

SOLUTION STRATEGY

STRATEGIC PLANNING

EXPERIENCE MAPPING

STAKEHOLDER SESSIONS


3


​Team Training

We're constantly shaping curriculum for future designers—and have been able to execute those learnings with students from high-school to Sr. level executives. Nearly everyone in Indy practicing Design Thinking and Service Design has been taught and tutored by Collabo co-founders.

DESIGN THINKING

JOURNEY MAPPING

FACILITATION

DESIGN RESEARCH



ready to get started?


we're honored to have partnered with many great people at: 

“The team at Collabo Creative has been a pivotal partner in helping our organization take our customer experience strategy to the next level. They have they partnered with us on a variety of successful projects, but more importantly Terri and Pam have helped us change the way we think about our work to be more effective as individuals and as a team. Highly recommend!”

NICK MCCALLUM
Sr. Consultant, Experience Design at IU Health

where we write

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Collabo Creative

1510 North Meridian St.

Indianapolis, IN 46202


hello@collabocreative.com

(317) 721-9055