Weekly tips to level-up your customer experience & employee engagement game

Understanding the Needs of a Finance Team
It would be no exaggeration to say that the finance department is at the heart of a business. With responsibilities[...]
Understanding the Needs of an R&D Team
Image credit: Unsplash In the fast-paced world we live in today, having an insular research & development (R&D) department is[...]
Understanding the Needs of a Design Team
A vital aspect of any organization, big or small, is the department tasked with projecting the company’s image to the[...]
Understanding the Needs of a Marketing Team
Without marketing, a business is less likely to succeed in our day and age. Marketing teams are essential, as they[...]
Understanding the Needs of a Customer Care Team
In a successful business, all employees should have as their main goal to keep the customer satisfied with the services[...]
Understanding Customer Experience and the Role of a CX Team
Customer experience (CX) can be described as the impression made upon a customer by each of their interactions with a[...]
How to Prepare for a Stakeholder Meeting
We spend many of our working hours in meetings and, even if not all of them end up being productive,[...]
Six Things To Include In Your Journey Map
To provide the best services and a great customer experience, we need to understand the needs of the customers. But[...]
Tips For Recruiting The Right Cultural Fit
Let’s start by exercising your imagination. It’s early morning; you feel the crisp air carrying a delicious smell of freshly[...]
How To Use Design Thinking In Your Meetings
Meetings are an important part of teamwork, especially now, as we spend much less time on social interactions. But if[...]
Essential Qualities of An Agile Leader
When it comes to employee engagement, leadership plays a crucial role. Managers are the number one cause of stress and[...]
How to Design Your Company’s Story Creatively
In today’s competitive market, an authentic brand story can help your business to stand out. Especially in the overcrowded online[...]
How to Show a Human Approach Towards Your Customers
Every exchange with the customers creates an experience. If they have memorable interactions, the customers are more likely to develop[...]
How To Keep A Positive Company Culture Remotely
The business world is a living organism. As things evolve both in the outside world and in the marketplace, companies[...]
Why Is It Important To Build Organizational Resilience
The business world is a living organism. As things evolve both in the outside world and in the marketplace, companies[...]
5 Ways to Learn About a Company’s Culture
Cultural fit is one of the top make-or-break considerations when rejecting applicants and workers claim that the reason for leaving[...]
3 Ways To Gain The Trust Of Your Customers
All relationships in an organization have to be built on trust. It’s the only way to build an organization in[...]
10 Practical Exercises to Help You Organize and Plan
Trainings are an essential part of a business. Whether you are preparing new hires or educating your experienced employees in[...]
How to Host an Engaging Remote Training
Trainings are an essential part of a business. Whether you are preparing new hires or educating your experienced employees in[...]
How to Create a High-Performance Company Culture?
Managing the performance of your employees is an essential part of good leadership. How you manage, shapes your company's culture.[...]
How Company Culture Impacts Customer Experience
Definition of culture: the actions, behaviors, beliefs, and values that distinguish one group of people from anotherWhat does your team[...]
How Creativity Can Help Get You the Results You’re Looking For
As we continue our stay-at-home orders, we can't help but notice how others are thinking outside the box to change[...]
How to Gain Trust with your Customers
Given the current state we're in with continuing stay-at-home orders in Indy, we thought it might be a good time to[...]
Stay Connected During Quarantine
How are you staying connected with friends and loved ones during self isolation?We're human. We're social.​It's not easy staying isolated[...]
How to Practice Gratitude During Quarantine
Are you wondering how to stay healthy physically and mentally while practicing social distancing?   Some of you may be[...]
Simple Tips to Improve Your Well-Being During Quarantine
Are you wondering how to stay healthy physically and mentally while practicing social distancing?  Some of you may be feeling[...]
COVID-19: How will you overcome adversity?
Everyone’s telling us that these are unprecedented times. And to some extent, maybe they are and... maybe they’re not. As a[...]
Here’s a list of the Top 10 Obstacles People Face in the Workplace
Nobody's workplace is perfect. Here's a list of the top ten obstacles people deal with at work. Sound familiar?  1.[...]
How do you deal with Difficult People?
At Collabo, we're all about inclusivity and empathy for others. We love our people! As many of us know, some[...]
Solve Your Problems By Drawing Them Out
Have you ever felt like you've been too quick to judge a situation? Or maybe you've been presented with a[...]
What to do with data
Ever felt like you're drowning in data? Seems like everything's being tracked nowadays, from footsteps to net promoter scores. There's an[...]
What Makes The Best Facilitator?
Your boss just told you that your team is gonna launch a new amazing product with an awesome new partner![...]
Need more buy-in? Flip your challenges into opportunities.
Have you ever had to be the bearer of bad news?​Sucks, doesn’t it? No one really wants to be the messenger[...]
Make Your Meetings Count With These Simple Tricks
If you work on a team, meetings are unavoidable. Some can be great, and some.. not so great. Let's talk[...]
How to Understand Your Customers Better
Did you know understanding your customer can help improve your business?Of course, we all know that understanding clients helps improve[...]
Terri and Niki’s Books to Read This 2020
Need some reading recommendations for 2020 that will help you shift into a designer mindset? We are always scrolling through[...]
The Secret Weapon For Making Boring Meetings Enjoyable
It’s Wednesday, and we are at it again with another episode of #CollaboClips! This week, we have a new host..Terri is[...]
Focusing On Feelings To Stay Motivated
Focusing on Feelings to Stay MotivatedCollabo Clips — Episode 23It's the third Wednesday of the new year. Hope your 2020[...]
Shift Your Mindset And Stay Motivated This 2020
Shift Your Mindset To Stay Motivated For Those 2020 GoalsCollabo Clips — Episode 22We made it a week into 2020.[...]
Get Your 2020 Started Off Right
Get Your 2020 Started Off Right Collabo Clips — Episode 21 Well, 2019 has come and gone.. that sure went[...]
Creative Games That Make Great Gifts!
Creative Games That Make Great Gifts Collabo Clips — Episode 19 Need a last minute creative gift idea that you[...]
Understand Your Customer’s Journey
Understand Your Customer's Journey Collabo Clips — Episode 18 This week we're dropping an episode on maps. Customer Journey Maps[...]
Tapping Into Your Inclusive Mindset
Tapping Into Your Inclusive Mindset Collabo Clips — Episode 17 Do you ever feel like your workplace isn't as inclusive[...]
Discover your potential and get into growth mindset
Shift Your Mindset From Fixed To Growth Collabo Clips — Episode 15Featuring: Sara Armstrong with Idea of You Coaching "Circle[...]
Destress your life and boost creativity through curiosity
"Circle the one that doesn't belong"... Gee, that seems a little judgmental. Can you remember that learning activity from early[...]
Tap into your action mindset
How to overcome fear and get to action now! Collabo Clips — Episode 14Featuring: Sara Armstrong with Idea of You CoachingHave[...]
Be more innovative using your designerly mindset
Need to be more innovative? Just change your mindsetCollabo Clips — Episode 13Ever feel like you're constantly putting out fires[...]
Using Mindfulness To Strengthen Creativity
The easiest way to be more creative Collabo Clips — Episode 12 Have you ever been "hangry"? You know, hungry[...]
Where Does Your Creativity Come From?
Where Does Your Creativity Come From? Picture this: You're bouncing ideas back and forth with your team when suddenly the[...]
How To Get More Out Of Team Brainstorms
How To Get More Out Of Team BrainstormsImagine you're in a brainstorm with your team to come up with a[...]
How Service Design Impacts Healthcare
How Service Design Impacts Healthcare An interview with Stephanie Adams Do you work in healthcare? Have you been wondering how[...]
What’s this whole “creativity” thing all about?
Have you been hearing a lot about Creativity lately? Maybe you're wondering if you're creative enough? Or, perhaps you're worried[...]
What is Design Thinking?
Want to solve problems better, faster, and have some fun too?Meet Design ThinkingDo you ever find yourself getting stuck trying[...]
Why Service Design
Why Service Design is SO important for your businessDo you ever find yourself going to the same store over and[...]
What is Service Design
What the heck is Service Design?!Service... what? Service Design? What's that? How do you eat it?  ​Have you been wondering[...]
Get more community participation in your programs
Have you ever created events, meetings, initiatives or programs in the past that didn’t quite get the turn out you[...]
Better Community Input
Want better input from your community members? Write better prompts. Ever been in a community meeting or brainstorm that felt chaotic[...]
How to get the most out of your community meetings
Have you ever been to one of those meetings where you just couldn't wait to get out of there?  So[...]
One thing you need to do before planning any community engagement initiative
The one thing you need to do before planning any kind of community engagement initiative Have you struggled with getting[...]
Catching Up With Graduate Of Design Thinking Everyday Workshop
Erica Shonkwiler, M.B.A., CMP, is a lecturer in the Department of Tourism, Event, and Sport Management at IUPUI. She attended[...]
Patient Journey Mapping is a Path to Better Patient Care
You're up to date on HCAHPS, but do you know what patients are saying about you on Yelp? You’ve been on[...]
Change Your Life in 2019
Change Your Life 2019We’re always iterating at Collabo Creative, and we’re always looking for more and better ways to work[...]
One Intern’s View of How Collabo Walks the Talk
One Intern's View on How Collabo Walks the TalkWe believe in helping develop the design community in Indianapolis. One of[...]
Label Your Data, Not Your People
As strong believers in the process of co-design, we often find ourselves balancing different perspectives, communication styles, and temperaments as[...]
Where to Start with Design Thinking Reads
Where to Start with Design Thinking ReadsDuring our last Collabo Book Club, Ali (our fantastic visual experience designer) asked us,[...]
The Design Thinking Mindset
The Design Thinking MindsetOnce a week at Collabo, we hold our own in-house collaborative sessions called “Design Better Together (DBT)[...]

Academic Papers & Publications

Position Paper: Defining Design Facilitation: Exploring and Advocating for New, Strategic Leadership Roles for Designers and What These Mean for the Future of Design Education

P Napier, T Wada

Dialectic 1 (1)


A People-Centered Approach to Improving Interprofessional Communication in Health Care

T Wada, P Napier, JB Crain, J LaMothe, S Hendricks, K Stull, J Sweeney, ...

Office of the Vice Chancellor for Research


Design Facilitation: Training the Designer of Today

P Napier, T Wada

Proceedings of cumulus conference, Milan, 3-7


Co-designing for Healthcare: Visual Designers as Researchers and Facilitators

P Napier, T Wada

Visible Language 49 (1/2), 129


Design for Social Change: A Pedagogical Approach to Prepare Students for Human-centered Design Practice

P Napier

Office of the Vice Chancellor for Research


Designing Design Thinking Curriculum: A Framework For Shaping a Participatory, Human-Centered Design Course

P Napier, T Wada

Proceedings of the 3rd International Conference for Design Education …


Designing Multi-Touch Gestures to Support Emotional Expression in IM

A Pirzadeh, HW Wu, R Bharali, BM Kim, T Wada, MS Pfaff

CHI'14 Extended Abstracts on Human Factors in Computing Systems, 2515-2520


My Mirror-A Tool to Support Self-Awareness

A Pirzadeh, R Bharali, T Wada

International Conference on Human-Computer Interaction, 671-675


Connecting Values: Teaching Sustainability to Communication Designers

E Benson, P Napier

Design and Culture 4 (2), 195-214


Curious about how to design better experiences for your people?

Join the Collabo Insider list for weekly tips on how to build organizational resilience by creating experiences your customers rave about and engagements your employees enjoy.